BTS Tourism

• Informing and advising French and foreign customers on tourism-related services;
• Finalising the sale of these tourist services and ensuring commercial follow-up;
• Creating and promoting tourist products;
• Welcoming and accompanying tourists;
• Collecting, processing and distributing information related to the tourism sector.
  

The course is structured around Competency Blocks (CB)

BC01. Managing the tourist customer relationship

• Organising the reception area
• Welcoming the customer
• Practising active listening to the customer
• Characterising the customer's request
• Presenting the fundamental characteristics of the destinations or products concerned
• Proposing a suitable tourist service
• Finalising the sale
• Respecting the legal, ethical rules
• Following up the sale
• Analysing the quality of the tourist service sold
• Taking charge of a group of tourists

BC02. Devising a tourist service

• Establishing links between socioeconomic or legal developments and tourism activity
• Characterise the role and status of tourism stakeholders
• Identify the threats and opportunities of the environment for a given tourism organisation
• Identify the strengths and weaknesses of a given tourism organisation
• Apply a judgement on the situation of a tourism organisation
• Identify the characteristics of supply and demand (for a given service)
• Select suppliers and service providers
• Assembling the components of the service
• Negotiating the components of the service
• Determining the cost price of the service
• Fixing a selling price in line with the marketing commercial policy
• Drafting the offer
• Selecting suitable distribution networks
• Selecting suitable communication media
• Appraising the construction and implementation of the service

BC03. Managing tourist information

• Overseeing information
• Identifying developments and significant changes in the environment
• Updating information bases
• Producing information useful for decision-making
• Disseminating messages adapted (content and channel) to the target audience
• Archiving information
• Participating in securing the tourist information system

BC04. General Culture and Expression
BC05 Communication in Modern Foreign Languages LVA : English
BC06. Communication in modern foreign languages LVB : modern language B (Italian German Spanish) other languages, please consult us
BC07. Tourism and Territories
BC088 SST (Sauveteur Secourisme du Travail)
Professionalization workshops

• Diploma from the Ministry of National Education and Youth Level 5 (BTS)

Find out more about this qualification (RNCP37890, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

 Baccalaureate diploma (general, technological, vocational in the intended speciality)

Good motivation built on a fair representation of the profession, a taste for exchange, good written and oral communication skills, fairly good command of English.

12 people

• Fully classroom-based training

• Group lessons

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to the training course.

Interviews, remediation with the educational referent and/or company referent during the course.

Taking account of beneficiary satisfaction during and at the end of the training course.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (one-off assessment)

In-training assessment (CCF)

Professional portfolio

Interview with a professional jury

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Integration into employment in 4 types of company and/or organisation:

- tourism companies such as travel agencies (incoming and outgoing), tour operators, business centres, reservation centres, associative tourism structures, cruise ship port of call offices; a significant proportion of their activities may also be included in this category, such as theme parks and leisure sites, tourist or leisure vehicle rental companies, companies specialising in the sale of gift packs (tourism or leisure) ;

- territorial tourism bodies linked to local, regional, or even national or international institutions such as tourist offices, departmental and regional tourism committees, tourist development agencies, nature parks, semi-public companies in the tourism sector, heritage or tourism development associations (eco-museums, tourist routes, ....);

- passenger transport companies for part of their activity, such as coach operators; airlines and airport managers; sea and river carriers, cruise operators, cruise or marina managers; cable car managers ; rail transport operators;

- accommodation companies for part of their activity, such as holiday clubs and villages, open-air hotels, social tourism residences, hotel chains (for the tourism and seminar activities part), congress and business centres.

Access for people with disabilities

Catering

Transport

Satisfaction rate: 100%